Coronavirus (COVID‑19)
In accordance with government advice, we have changed our processes to ensure that we keep our staff and customers safe.
Free Delivery
For most customers and products
Product size and delivery speed
Our standard and mid-sized mirrors are sent via courier and most are delivered the next working day. Large mirrors over one metre wide or tall need the extra support of a pallet while in transit. Many pallet deliveries are next day, but some may take three working days.
Standard size mirrors
FREE NEXT WORKING DAY *Most of our mirrors and cabinets are sent via couriers for next working day delivery.
Products less than 1m in all dimensions will be sent this way. This service will be selected automatically based on your purchase.
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Large mirrors (pallet)
FREE THREE WORKING DAYS *Large mirrors (over 1m) need to packed on a pallet to support their weight during transportation. This ensures that they reach you in perfect condition.
This service will be selected automatically based on your purchase. Please be aware of the things you need to consider before your pallet arrives (see below).
Pick up from showroom
FREE - BY APPOINTMENTIf you are lucky enough to live near us, then it is possible to arrange to pick up your mirror or cabinet from our showroom in Westbury Wiltshire.
Select “Collect from showroom” at checkout. You will be contacted by customer services to arrange pick-up from Monday to Friday 9am to 4pm only.
When will my order be delivered?
CHECK THE PRODUCT PAGE
For most of our customers, the delivery date shown on the product description page will be accurate. However, delivery charges (and timings) for customers in Northern Ireland, the Republic of Ireland, the Channel Islands, and the Scottish Highlands and Islands do vary.
Check with our postcode checker below.
* Standard sized orders placed before 3pm will be delivered the next working day. Orders placed after 3pm will be delivered in 2 working days (large orders follow the same logic). FREE delivery with these timings is available to most of our customers. However, there are a few exceptions listed below. Note: We count “Working days” as Monday to Friday.
Delivery destinations
We deliver to most of mainland UK next working day for free, however, there are some exceptions for areas that are harder to reach. Use our postcode checker to learn more.
Mainland UK
FREE, next or three working days
Highlands and Islands
£6.99 standard size, next working day. £45 for large size (pallet), 3 working days.
Northern Ireland
£14.99 standard size 2-3 working days. £45 for large size (pallet), 7 working days.
Republic of Ireland
£35 standard size 2-3 working days. For large size (pallet), custom quote required. Please contact us.
Jersey and Guernsey
£6.99 standard size, next working day. £45 for large size (pallet), 3 working days.
International
Please email us with model number of the product(s) you are interested in & your full delivery address to make this special arrangement.
Postcode checker
Enter your postcode to see if there’s a delivery charge to your location.
Tracking
As soon as we’ve despatched your order you will be sent an email from the courier with a tracking reference number. For many orders this will be on the same day as purchase.
Our specially designed packaging keeps your purchase safe. But for total peace of mind it’s fully insured too!
Check for breakages straight away
Please DON’T INSTALL a damaged product as this will void your warranty on breakages, chips and scratches.
We use specially designed packaging to keep your order safe. However, events are not always under our control. Accidents happen and occasionally products get damaged in transit. Don’t worry, contact our friendly customer service team within 48 hours of delivery and we’ll get it sorted for free.
FAQs
Do you deliver to all of the UK?
We deliver to most of the UK for free, but there are some places we might charge to deliver to. Delivery charges are calculated in the shopping basket once your full address has been supplied. You can also get an estimate of shipping costs using our postcode checker above.
We deliver to the Channel Islands and Scottish Highlands and Islands, but a delivery charge may apply. You can get estimated shipping costs using our postcode checker above.
We deliver to Northern Ireland, but a small fee will be charged. Standard products cost £14 and will be delivered in 2-3 working days. Large products cost up to £45 and will be delivered on a pallet in 3-7 working days. You can get estimated shipping costs using our postcode checker above.
Do you deliver to the Republic of Ireland?
We deliver to the Republic of Ireland, but it'll cost £20 for standard products, and £50 for large products. You can get estimated shipping costs using our postcode checker above. A custom delivery quote is required for large products delivered on a pallet. Please call us to place your order
How are delivery charges (and timings) calculated?
Delivery charges (and timings) are affected by the physical size of the order and the delivery address. Delivery charges are calculated in the shopping basket once your full address has been supplied. You can also <estimate shipping costs using our postcode checker above.
Order size
If your address qualifies for free delivery, your order will be delivered free of charge whatever the size. However, the size may affect the timing. We classify products as standard or large. Individual standard products are usually delivered the next working day. Large products will be delivered on a pallet. Many pallet deliveries are made next working day, but some may take 3-7 working days depending on the model. If an order has more than one mirror, it will also be delivered on a pallet.
Delivery address
Most mainland UK addresses qualify for free delivery. However, delivery charges (and timings) for customers in Northern Ireland, the Republic of Ireland, the Channel Islands, and the Scottish Highlands and Islands are detailed above. You can also estimate shipping costs using our postcode checker above.
When will my order be delivered?
Delivery timings (and charges) are affected by the physical size of the order and the delivery address.
Order size
We classify products as standard or large. Individual standard products are usually delivered the next working day. Large products are delivered on a pallet which may take a little longer (typically 3-7 working days), see above for details.
Delivery address
Delivery charges and timings for customers in Northern Ireland, the Republic of Ireland, the Channel Islands, and the Scottish Highlands and Islands are detailed above. You can also estimate shipping costs using our postcode checker above.
Can I track my order before it arrives?
For standard products you will receive a direct link from our courier service at 8pm on the day we despatch your order. For many orders, this may be on the same day as purchase.
For pallet deliveries you will receive a call on the day of delivery.
What do I need to know about pallet delivery?
Large mirrors require the stability that a wooden pallet provides to prevent breakages.
Kerbside delivery means that your order will be delivered to the nearest kerbside at the delivery address. The drivers will position their vehicle as close as possible to the delivery address and unload your pallet to the kerbside. However, the driver will not be able to assist you in transporting items from the kerbside into a building. Moving the individually packaged mirrors or cabinets to the building is the customer's responsibility, as is the storage or disposal of all packing materials, including the pallet.
Please note that the delivery driver will not take any pallet(s) back with them. If you receive and refuse a pallet delivery there will be a charge of £50 incurred to cover the cost of delivery. This cost will be deducted from any refunded value that is due to you.
How should I prepare?
You may need to make sure you organise to have assistance to move everything from the kerbside to the building. You may also need somewhere to store your pallet before disposing of it.
You may need to ensure that your location is in an area that can be accessed by delivery vehicles. For example, ensure that it is not within a pedestrian-only zone and consider any local time restrictions. The road and pavement surface of your kerbside must also be hard and even to support safe unloading. If you have any concerns about your delivery location, please contact us and we will advise what we can do to help.
What do you classify as a working day?
Many of our delivery times are expressed as working days. We classify working days and Monday to Friday. This means that if you order a standard mirror on Friday morning, it would be delivered the following Monday (the next working day).