PRODUCT INSPECTION BEFORE USE:
We recommend inspecting your product upon receipt and before installation. Any defects, damage, or discrepancies should be reported to us immediately. Installing the product implies acceptance of its condition.
Ensure that you have thoroughly reviewed the installation instructions provided with the product. Improper installation or damage caused during installation may impact your eligibility for returns or refunds.
Before purchasing, please verify that the product you're considering is compatible with your existing setup or requirements. Returns due to compatibility issues may incur restocking fees.
When you receive your order, please carefully inspect the packaging for any signs of damage. If the packaging appears to be damaged, document it with the carrier before opening the package.
RETURN PACKAGING REQUIREMENTS:
To avoid restocking fees, please ensure that the returned item is packaged securely and in its original packaging. Damaged or incomplete packaging may result in additional charges.
If you wish to cancel your order, please do so within the specified time-frame mentioned in our cancellation policy. Cancellations requested after this period may not be possible.
REFUND PROCESS TIME-FRAME:
Refunds are processed within a specific time-frame after we receive and inspect the returned item. Please allow for this processing time before contacting us about your refund status.
CONDITION OF RETURNED ITEMS:
Returned items must be in their original, brand-new condition with all accessories and documentation. Items showing signs of use, damage, or missing components may not be eligible for a full refund.
Depending on the nature of the return, restocking fees may apply. These fees contribute to the costs associated with handling returned items and ensuring their resale value.
Refunds are typically issued using the same payment method used for the original purchase. If the original payment method is no longer available, alternative arrangements may need to be made.
Certain fees, such as shipping fees, are non-refundable and will not be included in the refunded amount.
RETURN DISCLAMER (UPGRADES):
For Upgraded Items - Please note that a non-negotiable £50 restocking fee applies to all returns of upgraded items. This fee covers inspection and restocking costs. Thank you for your understanding.
Returns and refund requests must be initiated within a specified time-frame after receiving the item. After this period, returns may be subject to different terms.
WARRANTY AND REPAIR OPTIONS:
In case of product defects discovered after the return window, our warranty and repair options may provide an alternative solution to a full refund.